Remote Support
Remote computer support is one of the most convenient services we offer — and one that more and more of our clients rely on.
Not every computer problem requires an on-site visit. Many issues — software problems, configuration questions, error messages, slow performance, and more — can be diagnosed and resolved quickly and conveniently through a secure remote connection.
With your permission we can connect to your computer over the internet, see what you’re seeing, and fix the problem while you watch — without you having to wait for a scheduled visit.
With remote support we can, with your permission, access and control any computer over the internet to resolve issues.
The remote connection is secure, private, and completely under your control. You are welcome to observe all interactions and will be kept informed as to all actions taken. The remote access to your computer requires your permission which applies to the current session only and can not be initiated without your interaction with our technician.
How It Works
You call us, we assess the situation, and if remote support is appropriate we send you a simple link to click. That’s it. Within minutes we’re connected and working on your problem.
Security & Privacy
We take the trust you place in us seriously. Every remote session is:
- Secure and encrypted — no one else can see or intercept the connection
- Initiated by you — we cannot connect to your computer without your active participation
- Session only — permission applies to the current session only and expires when the session ends
- Fully transparent — you can see everything we do in real time and can terminate the session instantly at any time
Remote support is available to both home users and business clients and is often the fastest way to get a problem resolved. Give us a call and we’ll let you know whether your issue is a good candidate for a remote session or whether an on-site visit makes more sense.